A Simple Recipe to Building Trust

By Jason Nemoy

In 2012…  I. Flat. Out. LIED. (Yes, “lied” in caps, and bold.)

It was a moment, a life lesson, I will certainly never forget. I told my (twin) brother I took care of something very important to him, for which I didn’t.

The knot in my stomach, the heartburn, and the headache ruined me for 2 two days. A phone call cleared all of this up in seconds, but it took several years to restore a strong foundation of trust with my brother.

Building trust requires time, patience, effort, and commitment. It’s a continuous workout. For me, it’s a daily workout, often reflecting and collaborating with my work peers, family and friends. Bottom-line, building trust is an ongoing journey, and we all know how quickly we can lose trust and get off track.

Let’s keep it simple. I look at three essential ingredients to building trust, personally and professionally.

1.     Sincerity – Any hint of insincerity or being disingenuous can kill trust…fast! Coming across as “salesy”, showing a lack of empathy, or not paying full attention to your audience could and can be quite detrimental (the “kiss of death”).

Consider ending a conversation with “What can I do for you? How can I assist and support you?” (And then make sure you do it.)

2.     Competency – Know your stuff, and if you don’t have the answer to something, ask for help. It’s ok to not have all the answers to your issue or problem. Just commit to being solution-oriented and finding the answers. People are confident in you, and leaning on you as a subject matter expert.

Consider communicating “I don’t have the answer but will find out and circle back with you asap.”

3.     Reliability – Be present and show up both mentally and physically. Be prepared for whatever it is you’re walking into. Do your homework. If individuals are counting on you, then a “do-what-it-takes attitude will serve you well.

Consider offering the opportunity to be contacted at any time… after-hours, weekends, etc. Most people may not take you up on the offer, but those that do will confirm your willingness to be there for them.

I learned a good lesson 10 years ago that has really stuck.

Yes, be truthful.

And… find ways to show how you can be trusted.

Keep the process of building trust simple by focusing on simple ingredients (maybe even the 3 listed), and work on building trust every day.

Maintaining Your Level of Balance While Remote

by Jason Nemoy

For those that are in transition, conducting a career search is challenging, let alone in a remote capacity. The physical and mental effort can be very tough. A few thoughts (and offering) below: Potentially carve into your schedule (everyday, same time) some level of outside physical activity; if possible plan for the following day; look to engage daily with core colleagues and friends by picking up the phone and discussing your search activities. I’m sure there are countless ways to maintain your level of balance. The key really is to maintain momentum… some days will be more, some less. Be proud of what you can accomplish, daily. Be creative.

Prepared for Your Video Interview?

by Jason Nemoy

For those that in are in transition, companies may decide to engage in a video interview vs. in-person. For some of us, it can be a little awkward or uncomfortable simply because it might be a first time. So let’s ensure we’re ready to go: notes prepared and in front of you, quiet space (no dogs barking please!), great lighting, dress to the 9’s, maybe even practice talking to the camera. Anything else? Most important, go with the flow and have fun with the experience. Be creative.

The Dreaded Phone Interview

by Jason Nemoy

For those that in are in transition, you’re most likely going to land the phone interview/screen before anything else. Feeling a little anxious about it? Butterflies in the stomach? I’ve been there before, and know the feeling. So as corny as it may sound, take a few deep breaths just prior to the call, actually SMILE, and prepare to be as poised and enthusiastic as possible. The interviewer will absolutely feel (and appreciate) your energy, and first impression will be established in the first 10 seconds. And please… don’t forget to have your resume and notes in front of you for quick reference. Appreciate the opportunity for the call, and enjoy the experience. Be creative.

Throwing Too Many Darts at the Same Company

by Jason Nemoy

For those that are in transition, you might find yourself expressing interest in several opportunities… for the same organization. A colleague of mine recently applied for 3 roles: Sr. HR Generalist, Recruiter AND HR Manager all within 3 days. My 2 cents (and please collaborate/comment with me on this one), I’m not sure I would have thrown every available dart, even if you feel you might be a “fit”. Just thinking out loud here but the hiring manager on the other end might sense a lack of focus on the applicant’s part, and it may actually hurt the incumbents search efforts a bit. We realize you may be open to all opportunities. Consider pin-pointing your strengths, and your professional focus, and how you communicate your “brand”. Be creative.